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Cancellation conditions

Cancellation Policy | Cortijo MaSy – La Mela (Sorbas, Almería)

By making a reservation at Cortijo MaSy, the guest agrees to the following cancellation terms.

1. Cancellation by the guest

A cancellation must always be communicated in writing via info@cortijomasy.nl or via WhatsApp. The date on which we receive the cancellation is considered the official cancellation date.

Refund Policy

- Up to 30 days before arrival: 100% refund.

- 29 to 14 days before arrival: 50% refund.

- Less than 14 days before arrival: no refund.

- No-show (non-appearance without notice): no refund.

2. Refund

If you are entitled to a refund according to the above conditions:

- we will process the refund within 7 days of confirming the cancellation;

- the amount will be refunded via Stripe, using the same payment method as the reservation;

- it may take a few more business days before the amount is visible in your bank account or on your credit card.

3. Early Departure

In case of an earlier departure than the original departure date, there will be no refund for already paid nights.

4. Modifying a Reservation

Changes are possible based on availability.

If the change results in a higher accommodation price, seasonal price or stay duration, the price difference will be charged. When the change results in a lower price, there is no right to a refund unless Cortijo MaSy explicitly agrees.

5. Security Deposit

Any security deposit paid will be refunded as soon as possible after checking the accommodation. Any damage, loss or additional cleaning costs can be deducted from the deposit.

6. Cancellation by Cortijo MaSy

If Cortijo MaSy is forced to cancel a reservation due to unforeseen circumstances, then:

- you will receive the full amount already paid back, or

- we will offer an equivalent alternative if possible.

Cortijo MaSy's liability is limited to refunding the rent already received. Any additional costs such as transportation, flight tickets, rental cars or other travel expenses will not be reimbursed.

7. Travel and Cancellation Insurance

We advise all guests to take out a travel and cancellation insurance policy.

Cancellations due to personal circumstances, illness, family situations, flight delays, strikes, traffic problems or weather conditions do not entitle you to a different refund policy.

8. Force Majeure

In case of force majeure, including but not limited to natural disasters, forest fires, pandemics, extreme weather conditions, government measures or other situations beyond the influence of both parties, we will seek a reasonable and appropriate solution in good consultation, within the possibilities and in accordance with applicable Spanish law.

9. Governing Law

Only Spanish law applies to all reservations, payments and cancellations. Any disputes will be handled by the competent court in Spain.